Frequently Asked Questions

General Questions and Answers

As a registered NDIS provider, we provide various services for many clients. Our support services are personalised for your needs and provided by qualified support workers.

High-intensity daily personal activities
Daily personal activities
Assistance with travel and transport arrangements
Assistance with daily life tasks in a Group or shared living arrangement(SIL)
Household task
Participation in community, social and civic activities

What experience do you have working with NDIS participants?

Fortune crew solutions have diligently worked with NDIS and aged care clients for the last 5 years.

How can I get in touch with you?

Do you charge travel fees?

The cost of the services calculated for you includes all the expenses, which will calculate the travel timing in the total cost.

Are we hitting our performance targets?

Yes, We are a new provider, hitting our performance target.

What experience and skills do their staff members have?

The staff are well experienced and skilled, and a team of registered nurses, assistants in nursing, disability care workers and domestic care support for workers.

Can the providers guarantee flexibility in the plan?

We are incredibly pleased to work as per your requirement and are flexible with the plan requirement.

Can you provide staff who speak languages other than English?

Our staff comes from various ethnic backgrounds but are English speaking. If needed, we can find the preferred language staff, such as Mandarin, Korean, Hindi, and Philippine.

How does the provider check for the quality of delivery by staff?

Our staff need to provide a report of the work done. Client satisfaction is checked validity the support coordinator, and client feedback is conducted.

What kind of training does your nursing staff go through?

Staff have accredited training of the standard requirement and are registered with their professional councils. And they are a Bachelor of nursing degree.

How much does the service cost?

The service cost varies according to the services provided and is calculated per the NDIS rate structure. The price will be discussed and agreed upon beforehand.

Do I need to be a part of NDIS to use your service?

Not necessarily; you need not be a part of NDIS to receive our services.

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Frequently Asked Questions

General Questions and Answers

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